Category: Customer Service

Michael Major discusses the benefits of a home security system with Mass Realty

Advertisement has never been one of Cunningham Security’s top priorities, but despite this, growing demand for our services prompted us to purchase SOS Security Systems in Topsfield, MA.  With this strategic acquisition, we will be better able to service current and new customers in the surrounding areas. In light of this development, our CEO, Mike… Read more »

Service expectations

So this morning, I took my car in for an oil change. You are thinking what does this have to do with Cunningham Security. Coincidentally, everything. From the moment I arrived, I was greeted politely and professionally. I was made to feel as it was their privilege to have me here. They treated my car… Read more »

Letter from a customer to her former security company ….

Recently, we obtained a new customer. She used to be with a national company and all was well —-until she needed service: Dear “National Company” As discussed with the representative, my reason for termination (after 5 years as a customer) is excessive fees and poor customer service. My alarm system was malfunctioning, and after several… Read more »